Help Desk Lead/Project Manager

Digital Consultants is seeking a Help Desk Lead / Project Manager to support Information Technology (IT) Help Desk Services for the Joint Modernization Command (JMC) at Fort Bliss, Texas. This role serves as an on-site working lead, responsible for both hands-on technical support and day-to-day management of help desk operations in accordance with Performance Work Statement (PWS) requirements.

Requirements

• Clearance: Secret
• Certifications: CompTIA A+; Security+; appropriate Computing Environment Certification (WIN10) or current computing certificate as directed by DOD; Microsoft Certified Technology Specialist in Windows 10
• Education: Associate’s or bachelor’s degree in IT, Computer Science, or related field is preferred; however, relevant technical experience is acceptable in lieu of formal education.
• Experience: Experience providing IT Help Desk/desktop support in a DoD or enterprise environment.
• Hands-on experience troubleshooting: Desktop/laptop systems, peripherals, and printers; Network connectivity and telecommunications systems; Microsoft Windows OS and Office suite; Experience supporting users via phone, email, and in-person service requests; Familiarity with ticketing systems and service desk operations; Ability to support field/exercise environments and travel (CONUS/OCONUS); Experience working in secure environments (Secret clearance eligible/active); Ability to work independently and resolve issues within defined SLAs (4–8 hours typical)

Benefits

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)