Alternate Project Manager / Service Desk Lead
Upslope.ioTexas, United States
Posted March 23, 2026
Full Time
About the Company
Upslope.io specializes in empowering executives, leaders, managers, and practitioners within the world's largest enterprises to build highâperforming, sustainable software development teams. By offering a blend of targeted education, handsâon coaching, and expert engineering services, the company equips organizations with the skills and processes needed to scale and innovate. Upslopeâs distinctive value lies in its endâtoâend approach that couples learning with realâworld implementation, ensuring lasting impact. Their partnership model delivers measurable improvements in team effectiveness, productivity, and culture across global tech organizations.
Job Description
The Alternate Project Manager / Service Desk Lead is a dual-role position that serves as the Governmentâs primary on-site operational point of contact and the lead technician for day-to-day JMC IT Help Desk Support Services at Fort Bliss, Texas. This role provides continuity of service for a 250+ person JMC operational footprint and assumes full Project Manager authority in the absence of the PM.
Requirements
- Associate's degree or higher in Information Technology, Computer Science, Network Administration, or a related field.
- Minimum three (3) years of experience in IT help desk, desktop support, or systems administration roles.
- At least one (1) year of experience in a lead or senior technician capacity.
- Experience providing IT support in a DoD or Army environment, including familiarity with Army network infrastructure, CAC-based authentication, and NIPR/SIPR access protocols.
- Experience processing service requests through a ticketing system in an environment supporting 100+ users.
- Demonstrated ability to act as a technical escalation point while managing concurrent open tickets.
Benefits
- Paid Time Off
- Retirement Plan
- 401k Matching
- Visa Sponsorship
- Four Day Work Week