Project Manager

The Project Manager (PM) serves as the primary point of contact between the Contractor and the Government for all matters related to daily contract performance under the JMC IT Help Desk Support Services contract at Fort Bliss, Texas. The PM has full authority to act on behalf of the Contractor and is responsible for ensuring service delivery meets or exceeds the performance standards defined in the Performance Requirements Summary (PRS).

Requirements

• Serve as the primary Contractor representative for daily operational matters
• Designate and oversee an Alternate PM (Service Desk Lead)
• Develop, maintain, and submit the Quality Control Plan (QCP)
• Monitor help desk performance metrics and ensure ticket resolution timelines are met
• Coordinate staffing, certifications, and training to ensure all personnel maintain required credentials
• Ensure completion of mandatory training requirements
• Oversee Live Field Experiment (LFX) support
• Manage CONUS and OCONUS travel requirements
• Submit monthly progress reports
• Ensure compliance with physical security, key control, OPSEC, and Government property safeguarding requirements

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement plan
• Life insurance