IT Service Desk Lead
Digital Consultants, LLCSan Antonio, Texas, United States
Posted May 29, 2026
90000 - 115000 USD
Full Time
About the Company
Digital Consultants is a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors.
Job Description
Digital Consultants seeks an experienced IT Service Desk Lead to oversee day-to-day service desk operations, provide technical leadership, and serve as the senior escalation authority for complex end-user issues supporting AFIMSC.
Requirements
- Clearance: Secret
- Certifications: CompTIA Security+ CE certification (or higher), Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA A+ or Network+
- Experience: A minimum of seven (7) years of progressive, hands-on experience in an IT helpdesk or desktop support environment
- Technical Skills: Expert-level knowledge of Microsoft Windows operating systems, advanced proficiency in hardware troubleshooting, strong understanding of networking fundamentals
Benefits
- Paid Time Off
- Group health plans
- Income protection and supplemental benefits
- 401(k) plan with company matching
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Pet insurance options
- Employee Assistance Program (EAP)
