Service Desk Level 3 Engineer
Dijital TeamColombo, Western Province, Sri Lanka
Posted March 19, 2026
Full Time
About the Company
Dijital Team is a leading offshoring solution provider specializing in building high-performing IT teams. We focus on reducing costs and enhancing efficiency to accelerate business growth, while handling all team management tasks so clients can concentrate on core operations.
Job Description
The Level 3 Service Desk Engineer is a senior technical resource responsible for resolving complex IT issues and mentoring junior team members.
Requirements
- 4+ years of experience in IT support or infrastructure roles
- Strong expertise in Windows Server, Active Directory, Microsoft 365, Azure, and networking
- Experience with virtualisation (e.g., Hyper-V, VMware), firewalls, and backup solutions
- Excellent troubleshooting, analytical, and documentation skills
- Strong communication and leadership abilities
- Relevant certifications such as Microsoft Certified: Azure Administrator, or ITIL Foundation are highly desirable
