3rd Shift Service Desk Engineer
MPATHIC LLCUnited States
Posted April 14, 2026
40000 - 50000 USD
Full Time
About the Company
Mpathic is a trusted partner to a large national Managed Service Provider, delivering high-quality IT support with empathy, precision, and professionalism.
Job Description
Mpathic is hiring a 3rd Shift Service Desk Engineer to join their after-hours support team. The role demands high reliability, strong technical skills, and excellent communication, especially during overnight hours when staffing is limited.
Requirements
- 0-3 years of IT support experience (or equivalent aptitude)
- Empathetic, client-first mindset with strong interpersonal skills
- High attention to detail and ability to follow structured processes
- Strong troubleshooting skills in Windows OS, Microsoft 365, and standard IT issues
- Familiarity with Active Directory, Azure AD, DNS, DHCP, RDS, and PowerShell
- Excellent written and verbal communication skills
- Demonstrated interest in continuous learning and technical growth
Benefits
- Competitive pay
- Additional compensation for overnight work
- Opportunities for growth and skill development in a fast-paced environment
