Service Desk Engineer, Technology

A Service Desk Engineer, Technology role at Point72, where you'll provide multichannel remote support, diagnose and resolve incidents, and contribute to knowledge base articles and continuous service improvement initiatives.

Requirements

• 2+ years of experience in a help desk, desktop support, or technical support role
• Experience providing remote support in a high-volume environment
• Strong knowledge of Microsoft Windows and Microsoft 365
• Familiarity with ITSM tools such as ServiceNow
• Understanding of Active Directory, basic networking, mobile devices, and endpoint troubleshooting
• Excellent verbal and written communication skills
• Strong documentation discipline and attention to detail
• Ability to prioritize effectively and meet service level targets
• Composure and professionalism in a fast-paced environment
• Flexibility to work in a 24/7 rotational shift model
• Commitment to the highest ethical standards

Benefits

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups
• Mental and physical wellness programs
• Tuition assistance
• 401(k) savings program with an employer match