Service Desk Engineer, Technology

A Career with point72's Technology team - providing high-quality technical support via phone, chat, email, and self-service channels, diagnosing and resolving incidents across end-user technologies, and delivering white-glove service to global employees.

Requirements

• Bachelor's degree in computer science or related discipline, or equivalent practical experience.
• 3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high-volume environments.
• Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices.
• Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL-aligned operations, and knowledge management practices.
• Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously.
• Professionalism, composure, and adaptability in fast-paced environments with global user populations.
• Experience supporting financial services environments, including exposure to trading or market-data platforms (e.g., Bloomberg).
• Flexibility to work in a 24x7 rotational shift model and willingness to operate in-office five days per week.
• Strong analytical troubleshooting and root-cause identification skills with high attention to detail and documentation quality.
• Relevant certifications such as HDI-SCA, CompTIA A+, ITIL Foundation (or willingness to obtain).
• Commitment to the highest ethical standards.

Benefits

• Health care benefits
• Maternity, Adoption & related leave policies
• Generous paternity and family care leave policies
• Employee Assistance Program & Mental wellness programs
• Transportation support
• Tuition assistance