IT Service Desk Engineer

LaunchDarkly is seeking an IT Service Desk Engineer to deliver a world-class internal technology experience for employees across the company. The role involves solving a broad range of technical issues across devices, identity and access, collaboration tools, and business applications, while serving as a trusted partner who helps teams stay productive and secure.

Requirements

• Provide day-to-day service desk support for employees in region and across the broader organization
• Own support tickets from intake through resolution
• Diagnose issues of diverse scope
• Support identity and access management processes
• Configure, deploy, maintain, and troubleshoot laptops, peripherals, meeting room technology, mobile device workflows, and standard employee productivity tools
• Create, maintain, and improve internal documentation, knowledge base articles, troubleshooting guides, and repeatable operating procedures
• Identify recurring incidents or service gaps, recommend improvements, and help implement changes

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development