IT Service Desk Engineer- 3rd Shift
Impact Networking, LLCIllinois, United States
Posted October 7, 2025
52500 - 59500 USD
Full Time
About the Company
Impact is a managed services provider that prioritizes people and service.
Job Description
Built on service, powered by people. Impact is a managed services provider that prioritizes people and service. This role provides 24/7 support for clients as a Tier 1 and 2 resource, with opportunities for growth and development.
Requirements
- Provide Tier 2 end-user IT support escalated by Tier 1 Analysts
- Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction
- Work with Impact advanced engineering resources and vendors to deliver effective escalated support and services
- Document problem resolution and processes
- Assist with on-boarding of new clients and users
Benefits
- 5-year Tiffany & Co. Gift Card
- 10-year Custom Rolex
- 20-year $20,000 Check incentive rewards
- Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
- Development and growth opportunities with on-going training & continued education reimbursement
- 401(K) & retirement plans with complimentary financial advisory services
- Comprehensive health, disability, life, dental, and vision plans