Customer Support Specialist (+French Speaking)

Customer Support Specialist to join our team in London, handling Tier I support and client relationships, requiring excellent communication skills in English and advanced to fluent level in French.

Requirements

• Handle Tier I support and client relationships
• Answer support calls, resolve issues, and ensure client satisfaction
• Work closely with Customer Success Team and ProdOps team
• Interact with customers, gather information, and diagnose technical and software issues
• Process and record call transactions using CRM software
• Offer alternative solutions and research solutions using available resources

Benefits

• Flexible work environment
• Global days of service
• Comprehensive health benefits
• Meeting free days
• Generous time off policy
• Wellness programs