Salesforce Business Analyst

As a Salesforce Business Analyst at Diligent, you will be responsible for turning complex business needs into clean, scalable Salesforce solutions. You will lead requirement discovery, translate business requirements into clear user stories, and collaborate with Salesforce developers and testers to deliver high-quality solutions.

Requirements

• At least 3 years working specifically as a Salesforce Business Analyst
• Hands-on experience with Salesforce Service Cloud and Sales Cloud, including configuration, standard/custom objects, flows and data model
• Solid understanding of Salesforce automation tools (Flows, Process Builder, validation rules) and how they support end-to-end business processes
• Ability to read and interpret Salesforce metadata and understand core deployment concepts enough to explain technical constraints and options to stakeholders
• Experience working in Agile teams using Jira for managing user stories, subtasks and acceptance criteria
• Strong written and verbal communication skills, with the ability to work independently and drive clarity among diverse stakeholders

Benefits

• Flexible work environment
• Global days of service
• Comprehensive health benefits
• Meeting free days
• Generous time off policy
• Wellness programs