Training Specialist II

Love working directly with customers and delivering impactful training experiences? As a Training Specialist II at Diligent, you'll help customers unlock the full value of a leading SaaS product by delivering engaging, high-quality training sessions. You'll work with a diverse set of clients from SMBs to enterprise, guiding them through product capabilities, driving adoption, and ensuring an exceptional customer experience.

Requirements

• 3–5 years of experience in customer training, enablement, or client-facing roles
• Proven experience delivering training sessions (virtual/classroom/webinars)
• Strong communication, presentation, and facilitation skills
• Ability to manage multiple sessions and schedules effectively
• Experience working directly with customers and handling live interactions
• High customer focus with the ability to adapt training based on audience needs
• Strong time management and organizational skills

Benefits

• Flexible work environment
• Global days of service
• Comprehensive health benefits
• Meeting free days
• Generous time off policy
• Wellness programs