IT Help Desk Manager
Directions Credit UnionToledo, Ohio, United States
Posted March 16, 2026
Full Time
About the Company
Directions Credit Union, founded in 1953, serves over 70,000 members across ten Ohio counties and Monroe County, Michigan, offering a full spectrum of personal and business banking, loans, investment, and insurance products. As a member‑owned non‑profit cooperative, it channels all profits back to customers through higher deposit yields, lower loan rates, and competitive fee structures. The organization emphasizes financial education and personalized guidance, providing online tools and experienced staff to support members at every life stage. Its commitment to community‑focused service and value‑driven returns sets it apart as one of Ohio’s largest credit unions.
Job Description
The IT Help Desk Manager is responsible for tracking and maintaining help desk employees and ticketing system, as well as overseeing PC installation and maintenance.
Requirements
- Responsible for effective performance of Credit Union network administration and computer operations
- Effectively supervises Information Systems staff
- Establishes and maintains effective and professional business relations with members, business partners, and outside vendors
- Maintains effective relationships with Credit Union staff and management
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
