Manager, Professional Services

The Manager, Professional Services is responsible for leading internal leadership and coaching, providing technical support and consulting, and managing the team to deliver excellent service to clients. They hire and develop team members, ensure timely responses to client needs, and manage escalations with clients and sales. They also lead process improvements, documentation, and standardization efforts.

Requirements

• 2+ years experience in leading data operations teams of 5 or more
• 5+ years of experience in the ediscovery industry
• 5+ experience working in or supporting ediscovery platforms such as DISCO, Relativity, Everlaw, Logikull, Recommind or Catalyst
• 1+ years experience building, managing and scaling global eDiscovery teams
• 1+ years experience working for a software company
• 1+ years experience with Salesforce or JIRA
• 1+ years experience creating technical documentation
• 5+ years expertise with digital forensics, analytics/AI, workflow consulting, ECA, or other ediscovery workflow expertise

Benefits

• Open, inclusive, and fun environment
• Benefits, including medical and dental insurance
• Competitive salary plus RSUs
• Opportunity to be a part of a startup that is revolutionizing the legal industry
• Growth opportunities throughout the company