Director, Customer Experience

Discord is seeking a Director of Customer Experience to lead the next chapter of their support story, a bold AI-powered transformation of how they serve tens of millions of users worldwide.

Requirements

• 10+ years in customer support or customer experience, including 5+ years leading large-scale global support organizations at major technology companies
• A proven track record of CX transformation at scale
• Deep fluency in AI-powered support models
• Exceptional people leadership
• Strong analytical fluency
• A highly collaborative operating style

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance