Senior CX Researcher (x,f,m)

Welcome at DKB Code Factory! As a Senior CX Researcher, you will uncover and analyze customer needs and workflows, focusing on the entire customer experience. Your insights will directly influence strategy, products, and interactions.

Requirements

• Lead end-to-end CX research using a deliberate combination of quantitative and qualitative methods
• Set up new CX measurement areas and quantitative research frameworks
• Design and maintain CX measurement frameworks
• Develop high-quality survey instruments, sampling strategies, and analysis plans
• Conduct advanced quantitative analyses
• Design and evaluate A/B experiments for products, journeys, and campaigns
• Apply behavioral science principles to product development
• Ensure triangulation between metrics, behavioral data, and qualitative evidence
• Integrate behavioral, attitudinal, and experiential data into coherent insights
• Translate research findings into clear, actionable recommendations
• Mentor junior researchers and support methodological capability building within the team
• Collaborate closely with product management, UX/UI design, marketing, and sales

Benefits

• Team spirit and community
• Numerous other benefits