Senior ServiceNow Administrator / Engineer

Denovo seeks a Senior ServiceNow Administrator/Engineer to administer, maintain, and develop the ServiceNow platform across the organization. The role requires collaboration with technical and non-technical teams to transform business objectives into scalable solutions. The preferred candidate should be creative with strong problem-solving abilities and comfortable with core application administration, workflow creation, data management, scripting, and process automation.

Requirements

• Handle technical administration and maintenance of ServiceNow ITSM Professional within a Domain Separated environment supporting 130 clients
• Identify ways to optimize the platform to enhance overall user satisfaction
• Collaborate with cross-functional teams to develop scalable enhancements and integrations
• Design workflows and business rules on ServiceNow to improve services
• Serve as the primary contact for operational requests, issues, and planning related to ServiceNow
• Manage ServiceNow release upgrades, overseeing both technical processes and stakeholder communications
• Partner closely with Software Development Engineers to coordinate updates, patches, and configuration adjustments
• Guide onboarding processes for new internal users and external clients
• Promote innovative uses of ServiceNow by integrating modules not currently deployed
• Deliver training on ServiceNow procedures and processes

Benefits

• Medical, Dental, Vision, Life and Disability insurance
• FSA (Health & Dependent Care)
• HSA
• 401(k)
• PTO
• Paid Holidays
• Supplemental Benefits for Accident, Critical Illness, Identity Theft, and Legal support