Customer Care Officer (w/m/x) (NL & FR)

DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria. The role of Customer Care Officer is central to the success of this mission, as your contribution will be to help increasing the number of patients and doctors using DOCTENA.

Requirements

• deal directly with customers either by telephone, chat or through our ticketing system
• respond promptly to customer inquiries
• handle and resolve customer issues
• set up new customer accounts and deliver remote training to new Doctena Pro customers and ensure the best possible adoption of our product
• review, prepare and import patient data into Doctena Pro
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• keep records of customer interactions and transactions, record details of inquiries, comments, complaints and of actions taken
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process