IT Account Manager
DOCUmationSan Antonio, Texas, United States
Posted January 12, 2024
Full Time
About the Company
DOCUmation is a Texas‑based provider of managed technology solutions that help businesses operate securely, efficiently, and with less stress. The company specializes in IT infrastructure, cloud services, cybersecurity, device management, and intelligent automation, while also offering a full suite of printing and imaging solutions—including network printers, copiers, thermal scanners, and data storage. With over 35 years of experience and teams in San Antonio, Houston, Dallas‑Fort Worth, and Midland‑Odessa, DOCUmation serves organizations of all sizes across Texas, emphasizing a people‑first, hands‑on approach that prioritizes relationships over transactions. Their commitment to accountability, real expertise, and partnership distinguishes them as a trusted technology ally rather than a typical vendor.
Job Description
The IT Account Manager position ensures that clients of DOCUmation have a solid technology plan which is aligned with their business strategy. The incumbent works with clients to understand their business strategy and provides technical and customer service skills to achieve their short and long-term business goals.
Requirements
- Follows operating procedures as detailed in the DOCUmation Manual.
- Complete Quarterly Business Reviews & Best Practices Assessments.
- Discuss Quarterly Business Reviews and Best Practices Assessment with customers to provide input and suggestions.
- Help customers with technology decisions to achieve their short and long-term business goals.
- Review project plans and complete project reviews.
- Provide timely verbal and written communications as required by clients, vendors, and staff.
- Ensure a high level of customer satisfaction.
- Continue to improve technical and customer service skills through continuing education and certifications.
- Build lasting relationships with the operations/technical staff for each client.
- Ensure all documentation is properly maintained and updated in a timely manner.
- Assist sales personnel with written and verbal responses to technical questions.
- Perform proof of concepts with customers to find optimal solution designs.
- Educate prospective clients on the advantages and implementation strategies of proposed solutions.
- Other duties as assigned.
