Master Service Technician
DOCUmationCorpus Christi, Texas, United States
Posted April 30, 2025
Full Time
About the Company
DOCUmation is a Texas‑based provider of managed technology solutions that help businesses operate securely, efficiently, and with less stress. The company specializes in IT infrastructure, cloud services, cybersecurity, device management, and intelligent automation, while also offering a full suite of printing and imaging solutions—including network printers, copiers, thermal scanners, and data storage. With over 35 years of experience and teams in San Antonio, Houston, Dallas‑Fort Worth, and Midland‑Odessa, DOCUmation serves organizations of all sizes across Texas, emphasizing a people‑first, hands‑on approach that prioritizes relationships over transactions. Their commitment to accountability, real expertise, and partnership distinguishes them as a trusted technology ally rather than a typical vendor.
Job Description
This is a master level position responsible for the timely and cost-effective maintenance and repair of office product equipment, promoting customer satisfaction, and analyzing customer needs to recognize business opportunities.
Requirements
- Maximize equipment up-time through timely response and effective repair
- Develop AEs assigned to the Field Service Team through technical assistance
- Manage utilization of assets and resources to achieve targeted financial results
- Analyze customer needs and recognize business opportunities
- Communicate and interact with customers, field service, sales, management, and administration
- Complete administrative aspects of the job on-time and error-free
- Provide accurate feedback with call close information, parts usage reporting, and customer meter readings