Master Service Technician

Master Service Technician position responsible for timely and cost-effective maintenance and repair of office product equipment and promoting customer satisfaction.

Requirements

• Maximize equipment up-time through timely response and effective and efficient repair
• Assist with the development of AEs assigned to the Field Service Team
• Manage the utilization of assets and resources to achieve targeted financial results
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration
• Complete all administrative aspects of the job on-time and error-free
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings
• Perform other activities that support DOCUmation and our service organization

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Vacation days
• Holidays
• Life insurance
• Disability insurance