Master Service Technician (Production Experienced)
DOCUmationSan Antonio, Texas, United States
Posted January 8, 2026
Full Time
About the Company
DOCUmation is a Texas‑based provider of managed technology solutions that help businesses operate securely, efficiently, and with less stress. The company specializes in IT infrastructure, cloud services, cybersecurity, device management, and intelligent automation, while also offering a full suite of printing and imaging solutions—including network printers, copiers, thermal scanners, and data storage. With over 35 years of experience and teams in San Antonio, Houston, Dallas‑Fort Worth, and Midland‑Odessa, DOCUmation serves organizations of all sizes across Texas, emphasizing a people‑first, hands‑on approach that prioritizes relationships over transactions. Their commitment to accountability, real expertise, and partnership distinguishes them as a trusted technology ally rather than a typical vendor.
Job Description
Master Service Technician with Production Experience responsible for timely and cost-effective maintenance and repair of office product equipment and promoting customer satisfaction.
Requirements
- Maximize equipment up-time through timely response and effective and efficient repair
- Assist with the development of AEs assigned to the Field Service Team
- Manage the utilization of assets and resources to achieve targeted financial results
- Analyze customer needs and recognize business opportunities
- Communicate and interact with customers, field service, sales, management, and administration
- Complete all administrative aspects of the job on time and error-free
- Provide accurate feedback with call close information, parts usage reporting and customer meter readings
Benefits
- Full-time employment
- Competitive salary