Customer Service Representative

DOGA is seeking a Customer Service Representative to support our Logistics team and report directly to the Supply Chain Manager. This is an excellent opportunity to build experience in a dynamic, fast‐paced environment while working alongside a supportive team.

Requirements

• Serve as the primary point of contact for customers, managing inquiries, orders, and delivery needs with professionalism and care.
• Investigate and resolve order or delivery issues promptly to maintain high customer satisfaction.
• Review customer quotes for accuracy—pricing, MOQs, purchasing requirements—and cross‐check all information.
• Create and maintain accurate “ship‐to” details and part cross‐references in SAP.
• Enter customer orders and verify delivery schedules.
• Upload and update customer material schedules on external customer portals.
• Review customer forecasts, identify changes, and update internal systems.
• Proactively utilize SAP to ensure data accuracy and collaborate with DOGA IT to resolve system‐related concerns.
• Maintain organized, accurate documentation in line with company standards.

Benefits

• Health and Dental Insurance
• 401(k) with 4% company match
• Company‐paid Life Insurance
• Short‐Term Disability
• Long‐Term Disability