Senior Customer Success Manager, Israel

Senior Customer Success Manager is an integral part of the global Customer and Partner Success team. The role is based 100% remotely in Israel and involves managing a portfolio of customer accounts, driving the post-sale customer experience, and ensuring the success of customers at every stage of the customer journey.

Requirements

• 5+ years experience in Customer Success in a B2B Saas Company
• 3+ years experience with a public cloud platform like GCP, AWS, or Azure
• Native Hebrew speaker
• Experience with Customer Success tooling (such as Planhat, Gainsight, Churnzero)
• Experience driving success plans and achieving customer targets/goals/objectives
• Exceptional ability to communicate and foster positive business relationships with our customers and staff
• Demonstrated the ability to learn new technologies and products quickly, and understand how customers use them to drive strategic success
• Experience analyzing and optimizing the existing process in the customer success department
• A proven track record of creative problem solving on internal and customer-facing issues
• Accountability and personal organization is a must
• Highly motivated team player with a positive outlook and a can-do attitude, preferably with a great sense of humor
• Curiosity and self-motivation to learn and develop professional competencies
• Be fluent in English to a professional degree (verbal and written)

Benefits

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program