CX Operations Team Leader
DoorDash MexicoMexico City, Mexico City, Mexico
Posted May 27, 2026
Full Time
About the Company
DoorDash is a technology and logistics company that enables door-to-door delivery and is committed to diversity and inclusion.
Job Description
The CX Operations Team Leader will manage a team responsible for providing the best customer experience to DoorDash Mexico customers, merchants, and Dashers. The role requires leadership, operational, and problem-solving skills to maintain and improve quality and speed metrics.
Requirements
- Lead a team of motivated individuals focused on customer success
- Establish and manage team goals and objectives
- Coordinate daily workflow and adjust resources to meet service level agreements
- Operate as a Subject Matter Expert, creating performance reports and identifying trends
Benefits
- Comprehensive benefits and perks
- Diversity and inclusion initiatives
- Reasonable accommodation for employees with disabilities