Team Leader, Customer Experience
DoorDash MexicoMexico City, Mexico City, Mexico
Posted May 12, 2026
Full Time
About the Company
DoorDash is a technology and logistics company that empowers local economies by enabling door-to-door delivery.
Job Description
The Team Leader, Customer Experience role is responsible for managing a team of individuals focused on delivering exceptional customer experiences in DoorDash's Customer Experience center in Mexico City. The role involves leading a team to achieve operational KPIs, supporting team members, establishing goals and objectives, and operating as a Subject Matter Expert to identify trends and opportunities for improvement.
Requirements
- 2+ years of people management or team lead experience
- Bachelor's degree or equivalent experience
- Bilingual in Spanish and English
- Experience in the tech, restaurant, or logistics industries (preferred)
- Familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
Benefits
- Comprehensive benefits and perks
- Generous paid time off
- 401k matching
- Retirement plan
- Visa sponsorship
- Tuition reimbursement
- Relocation assistance