Manager, Workforce Strategy
DoorDash MexicoMexico
Posted January 16, 2026
Full Time
About the Company
DoorDash is a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
Job Description
As the Manager, Workforce Strategy for Consumer, Drive & NBV, you will lead a cross-functional team responsible for in-house and BPO operations, managing staffing, capacity, performance metrics, and issue resolution in real time.
Requirements
- 5+ years in contact center workforce management capacity planning and scheduling positions
- 2+ years of contact center workforce management leadership experience
- Experience with top tier WFM systems (e.g. Nice IEX, Aspect/Alvaria, Assembled, Calabrio/TeleOpti, Verint or similar)
- Strong analytical skills and comfort with data tools (e.g. SQL, Excel, Tableau)
Benefits
- Comprehensive benefits and perks
