The Physical Security Agent, Critical Response Team is responsible for real-time monitoring, triage, and response to incidents that impact DoorDash's global workforce, assets, and operations.
Requirements
- 2–4+ years of experience in emergency management, public safety, dispatch, GSOC, or related security operations environment
- CPR, First Aid, AED certification (current)
- Advanced First Aid training (EMT preferred)
- Strong analytical and situational awareness skills — able to prioritize under pressure
- Exceptional written and verbal communication, particularly in high-stakes or time-sensitive situations
- Familiarity with incident management systems and communication tools (e.g., Everbridge, Dataminr, OnSolve, or similar)
- Calm and composed in emergencies, with strong problem-solving and judgment skills
- Willingness to work non-standard hours, including nights, weekends, and holidays
- Fluency in English required; additional language skills (Spanish, French, or Mandarin) a plus
- Bachelor’s degree or equivalent work experience in a relevant field (e.g., emergency management, criminal justice, homeland security)