We're looking for a Customer Experience Representative Senior to work closely with our high-value merchants, providing exceptional service and strategic problem-solving. You'll build lasting relationships with merchants and collaborate with account owners to ensure their success on the DoorDash platform.
Requirements
- At least 3 years of experience in account management, customer service, hospitality, or a related field
- English B2 or higher (written, read, and spoken)
- High school diploma or GED, Bachelor's degree is a plus
- Knowledge of Salesforce (or another CRM)
- Basic knowledge of Microsoft Suite and G Suite
- Basic knowledge of Excel, including formatting tools and functions
- SQL experience (desirable, but not mandatory)
Benefits
- Paid personal days, in addition to statutory vacation days
- Provided home office equipment
- Life insurance
- Year-end bonus: 15 days
- Savings fund: 10%
- Social Security and Medical Coverage
- IMSS
- Ambulance service: 5 free events
- Home medical assistance: 2 free events, subsequent services with preferential rates
- 24/7 medical guidance: Free phone consultations all year round
- Psychological counseling: Free initial consultation, preferential rates for additional sessions
- Unlimited nutritional advice: Available Monday to Saturday, 9:00 AM to 9:00 PM
- Home nursing service
- Dental and vision care program