Representante Senior de Atención al Cliente, Bilingüe

We're looking for a Customer Experience Representative Senior to work closely with our high-value merchants, providing exceptional service and strategic problem-solving. You'll build lasting relationships with merchants and collaborate with account owners to ensure their success on the DoorDash platform.

Requirements

• At least 3 years of experience in account management, customer service, hospitality, or a related field
• English B2 or higher (written, read, and spoken)
• High school diploma or GED, Bachelor's degree is a plus
• Knowledge of Salesforce (or another CRM)
• Basic knowledge of Microsoft Suite and G Suite
• Basic knowledge of Excel, including formatting tools and functions
• SQL experience (desirable, but not mandatory)

Benefits

• Paid personal days, in addition to statutory vacation days
• Provided home office equipment
• Life insurance
• Year-end bonus: 15 days
• Savings fund: 10%
• Social Security and Medical Coverage
• IMSS
• Ambulance service: 5 free events
• Home medical assistance: 2 free events, subsequent services with preferential rates
• 24/7 medical guidance: Free phone consultations all year round
• Psychological counseling: Free initial consultation, preferential rates for additional sessions
• Unlimited nutritional advice: Available Monday to Saturday, 9:00 AM to 9:00 PM
• Home nursing service
• Dental and vision care program