We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide.
Requirements
- Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.
- Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
- Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes
- Demonstrate effective communication skills and relationship-building.
- Excel at Quality! We want to be the best Customer Experience Company out there!
- At least 1 year of experience troubleshooting customer issues using email, phone, and chat.
- Fluent English and above average technical fluency (typing speed of 40 WPM).
- Experience in a fast-paced customer service role and are resilient in an ever-changing environment.
- Effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone.
- Highly-motivated individual that works well in a team environment.
- Above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email
- Customer-centric and you love helping people.
- High emotional intelligence and you are great at building relationships.
- Very organized--you can juggle both issue resolution & concise communication.
- Experience maintaining a high level of professionalism.
Benefits
- Paid personal days in addition to legally mandated vacation days
- Work-from-home equipment provided
- Life insurance
- Aguinaldo: 15 days
- Savings fund: 10%
- Social Security and Medical Coverage
- IMSS
- Ambulance service: 5 free events
- Medical assistance at home: 2 free events, subsequent services at preferential costs
- 24/7 medical orientation: Free phone consultations year-round
- Psychological assistance: Free initial consultation, preferential rates for additional sessions
- Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM
- Home nursing services
- Dental assistance and vision care program
- Weekly pay (every Friday)
- Direct contract with DoorDash
- Base salary: $15,000 MXN monthly
- Monthly wellness bonus: $1,000 MXN
- Monthly grocery vouchers: $1,000 MXN
- Performance bonus: Up to $3,750 MXN
