Account Manager, Restaurants
DoorDash USAChicago, Illinois, United States • Tempe, Arizona, United States
Posted March 25, 2026
26080 - 38400 USD
Full Time
About the Company
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
Job Description
As a Merchant Success Manager (MSM), you will play a critical role in supporting and growing DoorDash’s SMB restaurant partners. You will manage a high volume book of ~500 merchants, building long-term relationships and helping restaurant owners improvise their performance on the platform.
Requirements
- 1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
- 1+ years of experience in Outbound Sales being held to DTT minimums
- 1+ years of experience in business operations or related setting
- Experience in prior Outbound sales, account management, portfolio management, or related roles
- Experience using Salesforce or similar CRM tools
- Versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets)
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program