Technical Support Consultant

Technical support consultant required to provide proactive customer support remotely. Responsibilities include analyzing customer support cases, providing data analysis and processing, and contributing to the development of new features. Starting monthly salary between R18k and R22k.

Requirements

• Knowledge of customer service principles in relation to software products
• DotActiv Enterprise software knowledge
• Computer packages & systems currently in use by the company
• Project management
• Customer coaching & support
• Competent use of job-specific in-house systems used by the company
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite
• Basic to Intermediate MS SQL or similar solution
• Problem-solving (Trouble-shooting)
• Intermediate MS Operating Systems (Windows 10, 11, Server)
• Ability to test software for bugs and feature readiness
• IIS/SSL Certificates
• Strong written and oral communication skills in English
• Additional language (Spanish, Portuguese, French or another widely spoken language) advantageous

Benefits

• Starting monthly Cost to Company salary between R18k and R22k
• Significant investment in employee development
• Transparency in salary progression
• Developmental path specific to individual circumstances
• Opportunity to grow career with the company