Technical Support Consultant

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. We're seeking a Technical Support Consultant to provide knowledgeable support to customers, analyse knowledgebase user engagement data, and contribute to customer success.

Requirements

• Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
• Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success.
• Provide customers with space planning advice and data analysis using Excel and SQL.
• Be available for rotational on-call schedule to provide exceptional support to customers across different time zones.
• Have strong written and oral communication skills in English, and an additional language (Spanish, Portuguese, French, or another widely spoken language).
• Possess knowledge of customer service principles, DotActiv Enterprise software, and project management.
• Be proficient in MS Office, Google Suite, MS SQL, and MS Operating Systems.
• Have good oral and written communication skills, and excellent client relationship skills.
• Be able to multitask and remain attentive in an often-busy environment, and be naturally calm and focused.
• Have a high capacity to represent the brand and be a team player.
• Be empathetic, able to deal with regular stress peaks, and have a positive and upbeat attitude.
• Be willing to acquire skills and abilities with the company's help.
• Have a technician/problem solver at heart and be curious.
• Have a starting monthly Cost to Company salary of between R18k and R22k, depending on qualifications and experience.

Benefits

• Monthly Cost to Company salary of between R18k and R22k
• Developmental path specific to individual circumstances
• Significant investment in internal and external training