Training Specialist

As a Training Specialist at DotActiv, you will play a key role in knowledge assimilation, documentation and distribution. You will report to the Training Manager and play an integral part in the overall HR Department within the business. The purpose is to ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking, as well as to change the culture to a “learning organisation”.

Requirements

• Align training focus areas with the company strategy.
• Identify gaps in our training courses.
• Develop engaging training content (written, video, tests etc).
• Maintain DotActiv Academy and Insiderbase user database as needed.
• Maintain and update DotActiv Academy, Powerbase and Insiderbase.
• Assist Training Manager with personal development plans for all staff.
• Track, manage and encourage external user learning.
• Conduct live one-on-one training via video conferencing when needed.
• Support the IT team by communicating updated or new features through informative content.
• Support the Operations team by understanding training roadblocks and providing solutions accordingly.
• Facilitate new staff onboarding.
• Assist HR with recruitment.
• Conduct Software testing when there are updates and new releases.

Benefits

• 13th cheque (bonus) at the end of each year