We are looking for a dynamic and results-driven Customer Success Manager to join our team at Dotdigital. As a Customer Success Manager, you will be responsible for developing and executing strategies to drive revenue growth and ensure customer success for our top-tier clients.
Requirements
- Minimum of 2-3 years managing a client portfolio
- Proven experience in key account management, managing high value, strategic accounts, or relevant experience within the tech sector (email marketing or e-commerce is desirable)
- Experience managing accounts throughout the full life cycle
- Able to multitask, prioritize, and manage time efficiently
- Proven record of delivering positive net churn
- Goal-oriented, organized, and efficient
- Encouraging to team and staff; able to mentor and lead
- Experience in understanding customer needs and providing solutions accordingly for growth
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Skilled in problem-solving and negotiation to maximize growth and minimize churn
- Strong written/verbal communication skills.
- Ability to present in masterclass-type events both in person and virtual to customers
- Leverage social media to strengthen customer relationships and grow our brand presence.
Benefits
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
- DEI commitment
