Cage Supervisor

Cage Supervisor is responsible for multiple transaction recording and SAR activity, maintaining employee records, resolving problems and communicating with management, and providing exceptional customer service. Demonstrates leadership by example and is “hands on” when business required.

Requirements

• Able to read and understand the Downstream Casino and Resort Internal Control System and Check Cashing policy
• Responsible for multiple transaction recording and SAR activity
• Knowledge of local jurisdiction and gaming laws (Federal and Tribal) as well as internal controls, policies and procedures
• Demonstrates an understanding in all cage operations for each cage bank
• Demonstrates the ability to identify and locate variances within the banks and the front line
• Demonstrates the ability to maintain employee records
• Identifies, prioritizes and resolves problems which occur during the assigned shift and communicates important information to the Cage Manager, Shift Managers, Main bank cashiers and cage cashiers on an as needed basis
• Demonstrates the ability to resolve guest disputes
• Maintains a consistent and regular attendance record
• Promotes positive guest relations through prompt, courteous, and efficient guest service with internal and external guest
• Maintains a professional departmental, company and community reputation
• Concisely communicates problems, ideas and concerns to management on a timely basis
• Team Member is responsible for answering guest questions about Downstream property, as well as TGA questions regarding job specific
• Demonstrates attention to detail and utilizes sound judgment in work situations requiring individual decisions
• Demonstrates leadership by example and is “hands on” when business required
• Must be flexible in scheduling
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
• Attends all necessary training meetings
• Assist in other projects, as directed