Technology Operations Administrator

Join us as our Technology Operations Administrator in Manila. As a dedicated expert in this remote role, you will provide proactive, region-specific technical support to employees primarily in Manila, with coverage extending to New Zealand, Australia, South Korea, and Japan as needed.

Requirements

• Proven experience (typically 5+ years) in a technical support role, with a strong emphasis on supporting both technical and non-technical employees in Windows and macOS environments.
• Excellent independent troubleshooting and problem-solving skills across client hardware, software, and network issues.
• Solid understanding of user account management, security best practices, and identity management platforms/services.
• Expertise in managing and supporting Google Workspace and Microsoft 365 suites.
• Demonstrated ability to be a self-starter who manages time effectively, prioritizes tasks, and works independently.
• Strong communication (written and verbal) and interpersonal skills, with a non-technical customer-centric approach.
• Familiarity with remote support tools and techniques.
• Experience collaborating with colleagues and teams across various time zones.
• Willingness to demonstrate occasional flexibility in work hours to accommodate global team collaboration, with advance notice provided when possible.
• Fluency in written and spoken English is essential.
• Written and spoken proficiency in Korean or Japanese is a strong plus.
• Experience with: AWS and Azure, participating in technology projects, or working in Kanban and/or Agile environments is a strong plus.