Manager, Technical Support (SaaS)

Power Factors is seeking a Manager in Technical Support Operations to oversee the technical support team, ensure efficient operations, and exceptional customer service aligned with our 24/7 Global Support Team. The role involves managing support processes, enhancing team performance, documentation preparation, and maintaining a high standard of technical issue resolution.

Requirements

• Bachelor's degree in engineering (Renewable /Communication/Data Engineering preferred)
• Minimum of 5 years of experience in a technical support role in the renewable industry or operations & maintenance (O&M)
• Extensive knowledge of Freshdesk as well as Technical Support ticketing workflows
• Previous working experience in project management, schedule management, risk management, and issue resolution

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Tuition Reimbursement