Customer Technical Support, SaaS (Philippines)
Power FactorsSanta Rosa, Laguna, Philippines
Posted March 26, 2026
Full Time
About the Company
Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market.
Job Description
Power Factors is seeking a Customer Technical Support Specialist for their Global Customer Support department. The role involves resolving technical challenges, troubleshooting, and providing support to customers through various channels. The ideal candidate has a bachelor's degree in engineering and a minimum of 3 years of experience in a technical support role, preferably in the renewable industry.
Requirements
- Receive, triage, and prioritize incoming technical support calls from customers.
- Gather detailed information from customers to accurately identify and document issues.
- Troubleshoot and diagnose data flow issues from remote sites into the Power Factors Cloud.
- Maintain accurate and up-to-date records of support requests.
- Provide expert technical support for PowerFactors SaaS Solutions used in renewable energy applications.
Benefits
- Competitive salary
- Opportunities for professional growth and development
- Collaborative and inclusive culture
- Flexible working hours