Senior Executive - Customer Service

The Senior Executive - Customer Service role focuses on proactively identifying and resolving shipping issues impacting customer shipments, managing carrier performance, and providing accurate reports to various teams. This role involves strong communication skills, system tracking, and actioning customer complaints, as well as self-billing and report generation.

Requirements

• Strong focus on communication and reporting
• Compiling and reviewing reporting suites
• Actioning customer complaints and implementing root causes
• Tracking carrier order status and managing exceptions
• Self-billing and report generation
• Participating in carrier & customer task meetings