Senior Customer Success Manager
DruvaPune, Maharashtra, India
Posted April 16, 2026
Full Time
About the Company
Druva is a pioneer and market leader in fully managed SaaS data protection, helping organizations secure and recover their data from ransomware, cyberattacks, and operational disruptions.
Job Description
We are seeking a Senior Customer Success Manager to ensure the success of Druva's core Mid-market and SMB customers. The successful candidate will bring great organizational skills, product knowledge, and project management, as well as a high degree of empathy to ensure customer satisfaction with Druva's services.
Requirements
- Advocate for and represent the voice of the customer internally
- Do technical reviews of customer infrastructure and make recommendations
- Work with account teams to plan and execute long-term account plans
- Develop and maintain long-term relationships with stakeholders
- Identify and mitigate risk in customer accounts
- Work cross-functionally to resolve customer business issues
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
