Customer Service Manager (m/w/d)
dsb Deutsche SanierungsberatungBerlin, Germany
Posted June 20, 2025
36000 - 36000
Full Time
About the Company
dsb Deutsche Sanierungsberatung delivers a digital platform that streamlines climate-friendly renovation projects for residential homes across Europe. By 2030 the company aims to support 1 million projects, helping homeowners reduce energy consumption while simplifying the process for contractors. The platform offers full transparency on project status and costs, giving customers confidence and freeing installers to focus on execution. dsb's focus on sustainability, data-driven coordination, and customer empowerment sets it apart in the housing-market renovation sector.
Job Description
As a Customer Service Manager, you will be responsible for the entire application process of our customers, providing excellent service and improving processes to make the workflow easier, faster, and more customer-friendly.
Requirements
- Experience in customer service is desirable
- Strong communication skills, service mindset, and organizational skills
- Secure handling of digital tools & CRM systems
- Very good German language skills in speech and writing
Benefits
- Employee discounts and perks
- Feedback culture that lives
- Regular team events
