Lead Application Support Engineer

DTCC is seeking a Lead Application Support Engineer to join its team. The successful candidate will be responsible for maintaining and providing technical support for applications, working closely with development teams and infrastructure partners. The role requires a minimum of 6 years of related experience and a Bachelor's degree.

Requirements

• Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
• Collaborate with internal teams to provide answers to application issues and advance to as needed
• Validate and submit responses to requests for information from ongoing audits
• Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring
• Partner with development teams to provide feedback into the design and development stages of applications
• Complete the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately

Benefits

• Competitive compensation
• Comprehensive health and life insurance and well-being benefits
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.