Customer Success Manager - APAC

Customer Success Manager - APAC responsible for managing interactions between stakeholder groups, customer success expectations, and project success criteria. As a trusted advisor, you will use your expertise to assist clients in maximizing Duetto products and driving revenue expansion, renewals, and retention.

Requirements

• 3+ years' experience in Hospitality Revenue Management
• Proven track record in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in hospitality technology or SaaS
• Strong understanding of hotel KPIs (RevPAR, ADR, RGI, ARI, MPI) and RMS systems
• Proficiency in Duetto solutions (preferred) or comparable revenue management tools
• Fluent in English, additional regional languages would be a plus
• Must be able to work and reside in Singapore without the need for sponsorship
• Strong relationship-building, analytical, and communication skills
• Ability to travel regionally within APAC (25–40%)