CUSTOMER CARE AGENT
Dufresne Spencer GroupAlbuquerque, New Mexico, United States
Posted March 12, 2026
Full Time
About the Company
Dufresne Spencer Group (DSG) is a leading furniture retailer operating 124 Ashley locations across 12 states, supported by 20 distribution centers and a workforce of over 4,000 employees. The company positions itself as a partner in creating memorable life moments, offering a curated selection of design, finance, home, and stash home products that enhance everyday living. DSG distinguishes itself with a culture centered on LOVE, HOME, TEAM, TRUST, and WINNING, emphasizing employee development, strong leadership programs, and community impact through initiatives like OneWorld Health and Hope to Dream. By combining extensive distribution capabilities, a commitment to customer experience, and a values-driven workplace, DSG has grown from a single store in 2003 to an industry leader that prioritizes both family-focused product offerings and social responsibility.
Job Description
Ashley Furniture is seeking a Customer Care Agent to support delivery recovery and customer communication across its Fulfillment Centers. The role involves handling hot delivery recoveries, VIP support, and cross-functional operations.
Requirements
- Legally authorized to work in the US
- At least 18 years old
- 1-2 years' experience in fast-paced environments, bilingual preferred
- Excellent phone etiquette, patience, and professionalism with a customer-focused mindset
- Strong problem-solving skills, attention to detail, and ability to work in a fast-paced environment
- Experience with chat, phone, and email support, including proficiency in computer systems and programs such as Microsoft office and CRM systems
- Ability to work flexible hours, including weekends and holidays
- Maintain reliable attendance
- Thrive in a team environment
Benefits
- Extended health, dental benefits, and vision insurance
- Employee Discount from 10% - 30%
- Life/Disability Insurance
- Flex Spending Account
- 401K
- Paid Time Off