CUSTOMER CARE AGENT

Customer Care Agent job description at Ashley Furniture, supporting delivery recovery and customer communication, managing complex cases, and maintaining proactive customer communication.

Requirements

• Legally authorized to work in the US
• At least 18 years old
• 1-2 years' experience in fast-paced environments, bilingual preferred
• Excellent phone etiquette
• Strong problem-solving skills, attention to detail
• Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems
• Ability to work flexible hours, including weekends and holidays
• Maintain reliable attendance
• Thrive in a team environment

Benefits

• Extended health, dental benefits, and vision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• Paid Time Off