Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolution of customer issues preventing payment.
Requirements
- Effectively apply trained collection strategies
- Build a close relationship with a portfolio of assigned customers
- Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment
- Identify, negotiate, implement payment solutions and overcome customer process inefficiencies
- Document actions taken and determine future collection steps in a centralized system
- Identify delays due to disputes
- Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer
- Establish international relationships with departments in DXC worldwide
- Recognize trends for nonpayment and resolve issues by engaging internal partners
- Analyze at-risk customers and recommend account strategies to prevent delinquencies
- Lead and participate in local projects that enhance operational efficiencies within Collections organization
- Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes
Benefits
- 24 vacation days
- Meal tickets
- Voucher Tickets
- Private Health Insurance
- Benefits Online Platform
- Paid referral programme