Service Desk Analyst

DXC Technology is seeking Service Desk Analysts to join their team, providing customer support and resolving technical issues via phone, email, or ticketing system. Key requirements include strong communication and problem-solving skills, prior customer-facing experience, and basic IT knowledge.

Requirements

• High school education or equivalent
• 6–12 months of IT or customer service experience
• Strong written and verbal communication skills
• Prior customer-facing experience
• Basic IT knowledge and familiarity with computer technology
• Proficiency with common applications (e.g., Microsoft Office; Remote Helpdesk Tools, ServiceNow (or ticketing systems), ASD or call centre phone systems)
• Fluency in English, written and spoken
• Experience in phone-based remote support, e-support, or live chat environments

Benefits

• We are an Equal Opportunity Employer
• Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy
• Diversity and Inclusion