Sr. ServiceNow Business Analyst
DXC TechnologyCairo, Cairo, Egypt
Posted March 16, 2026
Full Time
About the Company
DXC Technology believes strong connections and community are key to our success, and we prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
Job Description
We are seeking an experienced ServiceNow Business Analyst to drive analysis, design, and implementation of ITSM processes and improvements, support ServiceNow implementations and enhancements, and contribute to strategic initiatives aimed at optimizing IT service delivery.
Requirements
- Gather, analyze, and document business requirements for ITSM processes using ServiceNow
- Collaborate with stakeholders to identify business challenges and opportunities for improvement
- Translate business needs into detailed functional and technical requirements
- Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives
- Assist in configuring and testing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)
- Conduct workshops and stakeholder interviews to validate requirements and design decisions
- Support UAT, training, and deployment activities
- Provide post-implementation support and continuous improvement recommendations
- Develop process documentation, user stories, use cases, and workflow diagrams
- Ensure compliance with governance, best practices, and organizational standards
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and development
- Collaborative and inclusive work environment
- Flexible work arrangements
